Privacy Policy

Introduction

muffleokgx B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website muffleokgx.top or use our services.

As a company registered in the Netherlands (Registration Number: 81450972, VAT: NL847395206B01), we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller

muffleokgx B.V. acts as the data controller for the personal data we process. Our contact details are:

Data Collection

The data we collect includes personal information that you provide to us directly and information we collect automatically when you use our services. We collect the following types of information:

• Contact Information: Name, email address, phone number, company name
• Business Information: Company details, business requirements, service preferences
• Technical Information: IP address, browser type, device information, website usage data
• Communication Data: Messages, inquiries, and correspondence with our team
• Marketing Data: Preferences for receiving marketing communications

How We Use Your Information

We explain how we use your information for various business purposes. The use of your data is based on legitimate interests, contractual necessity, or your consent:

• To provide and maintain our e-commerce and dropshipping services
• To respond to your inquiries and provide customer support
• To process transactions and manage business relationships
• To improve our website and services through analytics
• To send you relevant business communications and updates
• To comply with legal obligations and protect our business interests
• To prevent fraud and ensure the security of our services

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: For our business operations, fraud prevention, and service improvement
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers who assist us in operating our business (under strict confidentiality agreements)
• Legal authorities when required by law or to protect our rights
• Business transfers in case of merger, acquisition, or asset sale
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Generally, we retain:

• Contact and inquiry data for up to 3 years after last contact
• Business relationship data for the duration of our relationship plus 7 years for legal compliance
• Website analytics data for up to 26 months
• Marketing data until you withdraw consent or request deletion

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@muffleokgx.top or use our contact information provided above.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:

We are committed to resolving any privacy concerns promptly and will respond to your inquiries within 30 days as required by GDPR.